Refund Policy

Return & Refund Policy – CrystalStore

At CrystalStore, customer satisfaction is our top priority. We ensure that every crystal and spiritual product is carefully checked before shipping. However, if there is any issue with your order, we are here to help.

Returns

We accept returns only under the following conditions:

  • The product received is damaged or defective

  • The wrong item was delivered

To request a return, the customer must contact us within 48 hours of delivery with:

  • A clear unboxing video

  • Product photos showing the issue

Without an unboxing video, we may not be able to process the return request.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Customised or personalised items

  • Natural variations in crystals (colour, shape, size, and texture may vary as crystals are natural stones)

These variations are not considered defects.

Refunds

Once your return request is approved and the product is received by us:

  • Your refund will be processed within 3–5 business days

  • The amount will be credited to the original payment method

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Replacements

If the product is available in stock, we can send a replacement instead of a refund, based on your preference.

Our goal is to ensure you receive the correct and high-quality product.


Contact for Returns

For any return or refund requests, please contact us at:

📧 info@crystalsstore.in
Contact No -  7878623723 

Our support team will assist you and guide you through the return process.

Refund Policy

What if I am not satisfied with the services?

If you are not satisfied with our services, you may contact our customer care department. Our support team will ensure that the promised services are delivered and will assist you in resolving any concerns as quickly as possible.

How do I cancel an order?

You can cancel your order within 24 hours of placing it, provided the order has not been shipped yet.

Once the order has been shipped, we will unfortunately not be able to cancel it. However, you may still contact our customer care department for assistance, and our team will try to help resolve the issue.

Our support team will respond within 24–48 hours.

Order Cancellation Option

Customers can also cancel their order directly from their account before the product has been shipped. Once the shipping process begins, cancellation will no longer be possible.